QM Fundamentals

Quality Management (QM)Fundamentals for Businesses

Target Group:
This seminar is aimed at professionals and managers from various departments who wish to develop a fundamental understanding of Quality Management (QM). It is suitable for beginners as well as individuals with some initial experience in the field of QM who want to deepen their knowledge and apply it within their organization.

Module 1: Introduction to Quality Management – Basics

What is Quality Management?
Definition of quality management and its significance for businesses and their competitiveness.
Goals of Quality Management
Customer satisfaction, process optimization, continuous improvement, and efficiency enhancement.
History and Development of Quality Management
From the early quality techniques to modern QM systems.
Quality as a Competitive Advantage
How quality management can be used as a strategic tool for differentiation in the marketplace.

Module 2: Quality Management Systems (QMS)

What is a Quality Management System (QMS)?
Structure and functioning of a QMS, and how it helps businesses deliver consistent quality.
Important QM Standards
ISO 9001, EFQM, IATF 16949, HACCP, and other relevant standards.
Certification and Standards
How to prepare your business for ISO certification and the benefits such certification brings.
The PDCA Cycle
The Deming Cycle (Plan-Do-Check-Act) as the basis for continuous improvement in quality management.

Module 3: The 8 Principles of Quality Management

Customer Orientation
How businesses can better understand and meet their customers' needs.
Leadership and Commitment
The role of leadership in quality management and how commitment at all levels is encouraged.
Involvement of People
The importance of employee engagement and training for the success of the QMS.
Process Approach
The significance of process optimization and how businesses can design their processes effectively.
System Approach
How to integrate various processes and systems to improve overall performance.
Continuous Improvement
Strategies for continuous quality optimization within the business.
Fact-based Decision Making
How to use data and facts to make informed decisions.
Relationship Management
How businesses can build long-term relationships with suppliers and other partners to ensure continuous quality.

Module 4: Tools and Methods in Quality Management

Quality Tools and Techniques
Introduction to tools such as the Ishikawa diagram (fishbone diagram), Pareto analysis, FMEA (Failure Mode and Effects Analysis), and the 5-Why method.
Statistical Process Control (SPC)
How statistical methods are used to monitor and improve processes.
Six Sigma and Lean Management
Overview of Six Sigma as a method for error reduction and Lean Management for process optimization.
Error Prevention and Failure Analysis
Methods for preventing errors and conducting root cause analysis when failures occur.

Module 5: Implementing a Quality Management System

Steps to Implementing a QMS
From analyzing the current state to full implementation of a quality management system.
Resource Planning and Management
How to efficiently plan the necessary resources (personnel, technology, time) for implementing a QMS.
Change Management in Quality Management
Successfully introducing changes in the company and overcoming resistance.
Risk Management in QM
Identifying, assessing, and managing risks related to quality and processes.

Module 6: Quality and Customer Satisfaction

Measuring Customer Satisfaction
Methods for collecting customer feedback, such as surveys, interviews, and Net Promoter Score (NPS).
Complaint Management and Handling
How to establish an effective system for handling customer complaints and returns.
Quality as Part of Brand Identity
How quality influences the image and perception of a brand.
Long-Term Customer Loyalty through Quality
Strategies for creating sustainable customer loyalty through consistent quality.

Module 7: Continuous Improvement and Innovation

Kaizen and Continuous Improvement
The philosophy of continuous improvement and how it is implemented within a business.
Benchmarking
How businesses can compare their processes and performance with the best in the industry to identify opportunities for improvement.
Innovation and Quality
How innovations can be integrated into the quality management process to gain a competitive edge.

Module 8: Audits and Compliance in Quality Management

Internal and External Audits
The process of quality audits and how audits are used to improve quality and ensure adherence to standards.
Certification Processes and Examinations
How businesses prepare for external audits and certifications.
Compliance and Legal Requirements
Legal requirements in quality management, including product safety, environmental standards, and regulatory compliance.

Module 9: Quality Metrics and Performance Measurement

Key Performance Indicators (KPIs) in QM
How to define appropriate KPIs and use them to monitor quality goals.
Balanced Scorecard
How a balanced scorecard can be used to measure and manage quality across different business areas.
Data Analysis and Reporting
How to collect, analyze, and utilize quality data to continuously improve quality.

Module 10: Case Studies and Best Practices

Successful Implementations of QMS
Real-world examples and best practices from businesses that have successfully implemented quality management systems.
Sources of Error and Common Challenges
Analysis of errors and challenges faced during the implementation of QMS and how they can be overcome.
Trends in Quality Management
Current developments and trends, including the integration of digitalization and Industry 4.0 in quality management.

Training Formats:

In-Person Training: Intensive on-site workshop with hands-on exercises and expert lectures.
Online Course: Flexible, interactive learning with live webinars, recordings, and practice-oriented modules.
Inhouse Training: Customized training tailored to your company's specific needs.

Duration:

1 Day: Compact introduction to Quality Management.
3 Days: Deeper insights into QM principles with practical applications and case studies.
5 Days: Comprehensive training with hands-on workshops and interactive sessions.

Methods:

Theoretical inputs from QM experts.
Practical exercises and workshops.
Group work and interactive discussions.
Case studies and real-world best practices.
Simulation of quality processes and audits.

Your Benefits:

Comprehensive understanding of the fundamentals of quality management and how to apply them within your organization.
Practical tools and methods for introducing and implementing a quality management system.
Knowledge of key QM standards and their practical application.
Process optimization strategies to increase efficiency and customer satisfaction.

Costs:

The costs of the seminar vary depending on the format and scope. Please contact us for a customized offer.