Quality Management (QM)Fundamentals for Businesses

Target Group:
This seminar is aimed at professionals and managers from various departments who wish to develop a fundamental understanding of Quality Management (QM). It is suitable for beginners as well as individuals with some initial experience in the field of QM who want to deepen their knowledge and apply it within their organization.


Module 1: Introduction to Quality Management – Basics

  • What is Quality Management?
    Definition of quality management and its significance for businesses and their competitiveness.

  • Goals of Quality Management
    Customer satisfaction, process optimization, continuous improvement, and efficiency enhancement.

  • History and Development of Quality Management
    From the early quality techniques to modern QM systems.

  • Quality as a Competitive Advantage
    How quality management can be used as a strategic tool for differentiation in the marketplace.


Module 2: Quality Management Systems (QMS)

  • What is a Quality Management System (QMS)?
    Structure and functioning of a QMS, and how it helps businesses deliver consistent quality.

  • Important QM Standards
    ISO 9001, EFQM, IATF 16949, HACCP, and other relevant standards.

  • Certification and Standards
    How to prepare your business for ISO certification and the benefits such certification brings.

  • The PDCA Cycle
    The Deming Cycle (Plan-Do-Check-Act) as the basis for continuous improvement in quality management.


Module 3: The 8 Principles of Quality Management

  • Customer Orientation
    How businesses can better understand and meet their customers' needs.

  • Leadership and Commitment
    The role of leadership in quality management and how commitment at all levels is encouraged.

  • Involvement of People
    The importance of employee engagement and training for the success of the QMS.

  • Process Approach
    The significance of process optimization and how businesses can design their processes effectively.

  • System Approach
    How to integrate various processes and systems to improve overall performance.

  • Continuous Improvement
    Strategies for continuous quality optimization within the business.

  • Fact-based Decision Making
    How to use data and facts to make informed decisions.

  • Relationship Management
    How businesses can build long-term relationships with suppliers and other partners to ensure continuous quality.


Module 4: Tools and Methods in Quality Management

  • Quality Tools and Techniques
    Introduction to tools such as the Ishikawa diagram (fishbone diagram), Pareto analysis, FMEA (Failure Mode and Effects Analysis), and the 5-Why method.

  • Statistical Process Control (SPC)
    How statistical methods are used to monitor and improve processes.

  • Six Sigma and Lean Management
    Overview of Six Sigma as a method for error reduction and Lean Management for process optimization.

  • Error Prevention and Failure Analysis
    Methods for preventing errors and conducting root cause analysis when failures occur.


Module 5: Implementing a Quality Management System

  • Steps to Implementing a QMS
    From analyzing the current state to full implementation of a quality management system.

  • Resource Planning and Management
    How to efficiently plan the necessary resources (personnel, technology, time) for implementing a QMS.

  • Change Management in Quality Management
    Successfully introducing changes in the company and overcoming resistance.

  • Risk Management in QM
    Identifying, assessing, and managing risks related to quality and processes.


Module 6: Quality and Customer Satisfaction

  • Measuring Customer Satisfaction
    Methods for collecting customer feedback, such as surveys, interviews, and Net Promoter Score (NPS).

  • Complaint Management and Handling
    How to establish an effective system for handling customer complaints and returns.

  • Quality as Part of Brand Identity
    How quality influences the image and perception of a brand.

  • Long-Term Customer Loyalty through Quality
    Strategies for creating sustainable customer loyalty through consistent quality.


Module 7: Continuous Improvement and Innovation

  • Kaizen and Continuous Improvement
    The philosophy of continuous improvement and how it is implemented within a business.

  • Benchmarking
    How businesses can compare their processes and performance with the best in the industry to identify opportunities for improvement.

  • Innovation and Quality
    How innovations can be integrated into the quality management process to gain a competitive edge.


Module 8: Audits and Compliance in Quality Management

  • Internal and External Audits
    The process of quality audits and how audits are used to improve quality and ensure adherence to standards.

  • Certification Processes and Examinations
    How businesses prepare for external audits and certifications.

  • Compliance and Legal Requirements
    Legal requirements in quality management, including product safety, environmental standards, and regulatory compliance.


Module 9: Quality Metrics and Performance Measurement

  • Key Performance Indicators (KPIs) in QM
    How to define appropriate KPIs and use them to monitor quality goals.

  • Balanced Scorecard
    How a balanced scorecard can be used to measure and manage quality across different business areas.

  • Data Analysis and Reporting
    How to collect, analyze, and utilize quality data to continuously improve quality.


Module 10: Case Studies and Best Practices

  • Successful Implementations of QMS
    Real-world examples and best practices from businesses that have successfully implemented quality management systems.

  • Sources of Error and Common Challenges
    Analysis of errors and challenges faced during the implementation of QMS and how they can be overcome.

  • Trends in Quality Management
    Current developments and trends, including the integration of digitalization and Industry 4.0 in quality management.


Training Formats:

  • In-Person Training: Intensive on-site workshop with hands-on exercises and expert lectures.
  • Online Course: Flexible, interactive learning with live webinars, recordings, and practice-oriented modules.
  • Inhouse Training: Customized training tailored to your company's specific needs.

Duration:

  • 1 Day: Compact introduction to Quality Management.
  • 3 Days: Deeper insights into QM principles with practical applications and case studies.
  • 5 Days: Comprehensive training with hands-on workshops and interactive sessions.

Methods:

  • Theoretical inputs from QM experts.
  • Practical exercises and workshops.
  • Group work and interactive discussions.
  • Case studies and real-world best practices.
  • Simulation of quality processes and audits.

Your Benefits:

  • Comprehensive understanding of the fundamentals of quality management and how to apply them within your organization.
  • Practical tools and methods for introducing and implementing a quality management system.
  • Knowledge of key QM standards and their practical application.
  • Process optimization strategies to increase efficiency and customer satisfaction.

Costs:

The costs of the seminar vary depending on the format and scope. Please contact us for a customized offer.


Registration:

Sign up now to ensure that your company achieves the highest quality standards and secures long-term success!


 

Diese Website verwendet Cookies, um Ihr Benutzererlebnis zu verbessern. Durch die fortgesetzte Nutzung dieser Website stimmen Sie dem Einsatz von Cookies zu. Weitere Informationen erhalten Sie in der Datenschutzerklärung.